A partner who sends nothing in 90 days gets replaced
The Contractor Referral Partners guarantee replaces any referral partner who sends a contractor no referral in 90 days, at no extra charge, for as long as the contractor is subscribed. A referral counts when it is a qualified job. The guarantee applies while the contractor answers referred customers within one business day and bids within three.
You do not pay again for a partner who went quiet. We find you another one.
Last updated 10 October 2026
What counts as a referral
A qualified job. That means all three of these:
- It is a real project.
- It has a named decision maker.
- It needs your trade.
A wrong number does not count. Neither does a job outside your trade. So a partner cannot run out the 90 days by sending you junk.
What you have to do
Two things, and they are the same two things a good partner expects anyway.
- Speak to each referred customer within one business day.
- Send a bid within three business days of seeing the job.
Miss those and the guarantee does not apply. A partner who sent you a customer and watched them wait is quiet for a reason we cannot fix with a replacement.
How the 90 days are counted
From our records, not from memory: the log of replies, the call where we qualify each project, and the AI receptionist's log of partner calls. The guarantee does not depend on whether you won the job.
Before the 90 days are up, we message a quiet partner for you. Some partners are slow, not gone, and a check-in is cheaper than starting over.
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Partner introduced
The 90 days start
no qualified job yet -
A check-in goes out
For you, before the 90 days are up
still none at day 90 -
Partner replaced
At no extra charge, while you are subscribed
the old partner is released -
New partner introduced
Assigned to you alone
What we do not promise
We do not promise a number of partners, and we do not promise that your bid wins. A partner gets you in the room. The job is still yours to win.
When a partner is replaced, the old one is released. They can be assigned to a different contractor, and your new partner is yours alone.
Questions about the guarantee
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What happens if a referral partner never sends me any work?
A referral partner who sends no referral within 90 days is replaced with a new partner at no extra charge, for as long as the contractor is subscribed and is answering referrals promptly. Before that point we message quiet partners on the contractor's behalf, so a partner who has gone silent hears from the contractor before the relationship is lost.
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What counts as a referral under the guarantee?
Under the Contractor Referral Partners guarantee, a referral counts when it is a qualified job: a real project, with a named decision maker, that needs the contractor's trade. A wrong number, or a job outside the contractor's trade, is not a referral and does not restart a partner's 90 days.
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Does the guarantee promise that I will win jobs?
No. The Contractor Referral Partners guarantee covers referral partners, not results. It promises that a partner who sends no qualified job in 90 days is replaced at no extra charge. It does not promise a number of partners, a number of introductions, or that a bid will win.
Check if a place is open for your trade
Tell us your trade and metro. If a place is open, the next step is a call.